Returns and Exchanges
At Ayr Equestrian, we want you to be completely satisfied with your sporting gear; if an item doesn't meet your expectations, you can return it within 30 days of receipt provided it is in its original, unused condition. Please ensure all tags remain attached and the product is returned in its original packaging to qualify for a full refund.
Initiate Your Return
Log in to your account or visit our returns portal to select the items you wish to send back and receive a return authorization number.
Pack Your Gear
Securely place the items in their original packaging, ensuring all protective layers are included to prevent damage during transit.
Label and Post
Affix the provided shipping label to your package and drop it off at your nearest authorized courier location or post office.
Receive Refund
Once our warehouse team inspects the returned equipment, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing