Frequently Asked Questions
Everything you need to know about your Ayr Equestrian shopping experience.
How do I ensure I am ordering the correct size for riding boots and helmets?
We provide detailed size guides on every product page. For safety equipment like helmets and body protectors, we recommend following our measurement instructions strictly to ensure maximum protection and comfort.
What is your return policy for equestrian safety gear?
You can return most items within 30 days of receipt, provided they are in original condition with tags. However, for safety reasons, riding hats and body protectors must be returned with all seals intact and show no signs of use or damage.
Do you offer international shipping for heavy stable equipment?
Yes, we ship worldwide. Shipping costs for heavier items like stable mats or large grooming kits are calculated at checkout based on the destination and total weight of the order.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout process.
Are your products covered by a warranty?
All products sold by Ayr Equestrian are covered by the manufacturer's warranty against defects. If you believe your item is faulty, please contact our customer service team with photos and your order number.